Our service commitment
We know that payment and banking infrastructure needs to be as reliable as running water.
That’s why Asima’s platform is built to meet, and often exceed, the highest standards in the industry. Here’s what you can expect when you build on Asima.
Availability you can depend on
- 99.5%+ monthly uptime across all production endpoints
- Public status page with real-time updates
- Scheduled maintenance windows announced at least 48 hours in advance
Performance at scale
- Median API response times under 300 ms for core data endpoints
- Sustainably handles 500+ requests per minute per endpoint
- Optimised for heavy usage with no performance cliff
Clear incident handling
- 24/7 monitoring and rapid escalation process
- Critical issues acknowledged within 15 minutes
- Root cause analysis and resolution plan shared after major incidents
Transparent change management
- Minimum 60 business days’ notice for major API changes
- 90-day migration phase for deprecations
- Immediate deployment of critical security patches
Responsive support
- Business hours: Monday–Friday, 09:00–17:00 GMT
- Email, ticketing portal, and phone support
- Priority handling for business-critical issues
Independent standards
Our service levels are based on, and in many cases exceed, the technical requirements set by Open Banking Limited. We’ve also adopted best practices from leading global API providers to ensure your service is fast, stable, and future-proof.
Want the details?
Read our full Service Level Agreement (PDF) for complete definitions, targets, and remedies.